Return Policy

 

 In-store Returns

We accept in-store returns for items priced under $150. Please be aware that we only provide in-store credit and no longer issue cash refunds. Customers must return items within seven days of purchase and must present a copy of their receipt. Items should be in new condition with tags still attached. We reserve the right to deny any refund if the product appears used or is damaged.

 

Shipping returns

We gladly accept shipping returns. However, to maintain our low prices, we incur losses due to shipping costs. Therefore, if you wish to return an item, you will need to cover the shipping expenses back to our store. To make the process a bit easier, we offer cash refunds on any shipping order (excluding gift card purchases). Please ensure that you purchase shipping insurance for your package. If you do not obtain shipping insurance and the items arrive damaged, we cannot provide a refund. We evaluate each situation individually, but we cannot guarantee accommodations.

 

IMPORTANT: You have 7 days from the date the shipping carrier confirms delivery to request a return. Once your return is approved, you must send us the tracking number within 3 days.

 

What Items Are Not Eligible for Returns

 

All holiday items are final sale.
Any product purchased on sale or clearance.
Any product used with a discount code.
All furniture is final sale.

We appreciate your understanding of our policies and thank you for choosing us. If you encounter any issues, please don't hesitate to email us at info@hollowoodathome.com.